We appreciate your interest in Aralos Travel Connect. Our mission is to provide clear, actionable information and guidance to help you choose the most suitable eSIM for your international travel needs. Whether you have questions about specific eSIM characteristics, need clarification on our advisory services, or wish to provide feedback, we are here to assist.
Our Contact Information
You can reach us through the following channels:
- Email: [email protected]
- Phone: +1 (415) 903-2187
- Address: 1420 Mission Street, San Francisco, CA 94103
Send Us a Message
Use the form below to send us a direct message. We aim to respond to all inquiries within 2-3 business days.
Our Business Model Statement
Aralos Travel Connect is an independent online information service and advisory platform dedicated to providing unbiased analysis and recommendations for eSIM solutions in international travel. We do not sell eSIMs directly, nor are we affiliated with any single eSIM provider to the exclusion of others. Our revenue is generated through advertising, sponsored content (clearly marked), and affiliate partnerships. Our primary commitment is to deliver transparent, accurate, and comprehensive information to empower travelers in their decision-making process. This commitment extends to ensuring our content on eSIM reviews remains objective and based on established criteria.
Complaints and Escalation Process
We strive for accuracy and excellence in all our content and services. If you have a complaint regarding the information provided on our website, an interaction with our team, or any other aspect of Aralos Travel Connect, please follow the procedure outlined below:
- Initial Contact: Please submit your complaint in writing via our contact form or directly to [email protected]. In your email, clearly state the nature of your complaint, any relevant dates or specific content, and the desired resolution.
- Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
- Investigation: Our team will conduct a thorough investigation into the matter. This may involve reviewing internal records, consulting with relevant personnel, and assessing the specific content or interaction in question. We aim to complete this investigation within 10 business days.
- Resolution or Update: Following our investigation, we will provide you with a written response detailing our findings and, if applicable, the actions taken or proposed resolution. If the investigation requires more than 10 business days, we will inform you of the delay and provide an updated timeframe.
- Escalation: If you are not satisfied with the initial resolution, you may request an escalation. Please state your reasons for dissatisfaction and any additional information you wish to provide. Your complaint will then be reviewed by a senior member of our team, who will provide a final response within 7 business days of the escalation request.
Our goal is to resolve all complaints fairly and efficiently, maintaining transparency throughout the process. Your feedback is valuable in helping us improve our services and ensure the highest standards of quality and integrity.
Frequently Asked Questions (FAQ)
What kind of services does Aralos Travel Connect offer? ▼
Aralos Travel Connect provides comprehensive information, guides, and advisory content designed to help travelers understand and select the most appropriate eSIM for their international trips. We offer insights into data plans, coverage, activation processes, and general tips for using eSIMs abroad. We do not directly sell eSIMs or provide technical support for specific eSIM products.
Is your advice unbiased? ▼
Yes, our advice is designed to be unbiased. While we may engage in affiliate partnerships or display advertisements, our content creation process prioritizes objective analysis and factual accuracy. We aim to present a balanced view of various eSIM options, highlighting both their advantages and potential limitations, to empower travelers to make informed decisions.
How quickly can I expect a response to my email inquiry? ▼
We endeavor to respond to all email inquiries within 2-3 business days. Please note that this timeframe may be extended during peak periods or for complex inquiries. We appreciate your patience and will always strive to provide a thoughtful and helpful response.
Can Aralos Travel Connect help me troubleshoot my eSIM? ▼
While we provide general guidance on eSIM activation and common issues in our content, we are not equipped to offer direct technical troubleshooting for individual eSIMs or devices. For specific technical support, you should contact the customer service of the eSIM provider you purchased from, or your device manufacturer.
Where can I find your Privacy Policy? ▼
Our Privacy Policy, which details how we collect, use, and protect your personal data, can be found by navigating to the Privacy page on our website. We encourage all users to review this document to understand our data handling practices.
Do you offer phone support for general inquiries? ▼
Our primary method of support for general inquiries is via email and the contact form on this page. While we do provide a phone number, it is primarily for administrative or urgent matters not related to immediate technical support. For detailed questions, email allows us to provide more comprehensive and documented responses.
How do I provide feedback on your website content? ▼
We welcome your feedback on our website content. Please use the contact form above or email us directly at [email protected]. Your insights help us to continuously improve the accuracy and utility of our information for all travelers.
What is your physical address for correspondence? ▼
Our physical address for official correspondence is 1420 Mission Street, San Francisco, CA 94103. Please note that this is our administrative office and not a walk-in customer service location.